Refund Policy
Refund & Return Policy
We want you to be happy with every order from Zygo Store. If something is not right, this policy explains how we will help.
Eligibility for return or refund
- You received a damaged, defective or incorrect item.
- The item is unused, in its original condition and packaging, with all accessories and tags.
- You contact us within 7 days of receiving your order.
How to request a return
- Email storezygo4@gmail.com with your order number, the reason for the return and clear photos or a short video of the item.
- Our team will review your request and reply with the next steps.
- Once approved, send the item back as instructed. Please keep your courier receipt.
Refunds
After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds are issued to the original payment method, or as store credit or a replacement if you prefer, usually within 5 to 7 business days.
Items that cannot be returned
- Items that have been used, washed, altered or damaged after delivery.
- Earbuds, headphones and other personal-use items that are opened, unless they arrived defective.
- Clearance or final-sale items, where clearly stated.
Shipping costs
If the return is due to our error (wrong, damaged or defective item), we will cover the return shipping. For other approved returns, the customer is responsible for return shipping costs.
Exchanges
If you need a different size or colour, contact us and we will arrange an exchange where stock is available.
Need help?
Contact us at storezygo4@gmail.com.